Exchange and Hygiene Policy
Exchange window: 7–10 days
Unused eligible products delivery ke 7–10 days ke andar size exchange ke liye request kiye ja sakte hain. Product unworn, unwashed, tags attached aur original packaging mein hona chahiye.
Cash refunds currently available nahi hain. Approved exchanges stock availability ke subject hain.
Intimate products and hygiene
Panties, lingerie bottoms aur hygiene-sealed intimate products customer safety ki wajah se seal open hone ke baad exchange nahi hote. Bra ya nightwear exchange tab consider hota hai jab item try-on ke baad bilkul unused condition mein ho.
Incorrect, damaged ya not-as-described item receive ho to parcel milne ke foran baad clear photos/video ke saath contact karein.
Exchange kaise request karein
WhatsApp +92 315 0106373 par order number, product name, required size aur reason bhejein. Team eligibility aur return instructions confirm karegi.
Confirmation se pehle parcel courier na karein. Customer-choice size exchange ki courier cost customer ki responsibility ho sakti hai.
Frequently Asked Questions
Kya panties exchange ho sakti hain?
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Hygiene seal open hone, item try ya use hone ke baad panties aur intimate bottoms exchange nahi hote. Incorrect ya damaged item ho to delivery ke foran baad contact karein.
Size exchange kitne din mein request karna hota hai?
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Delivery ke 7–10 days ke andar WhatsApp par order number ke saath request karein.
Kya cash refund available hai?
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Cash refunds currently available nahi hain. Eligible unused items ke liye approved size/product exchange offer kiya jata hai.